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One of the best parts of our job is receiving wonderful feedback from clients. Today we received this from a client who we had been working with for a few weeks in order to obtain the outcome that they wanted:
""I would like to thank you so much for all your help with this matter. I really appreciate everything. You took a situation that was impossible for me to deal with & gave me the advice & clarity to get a satisfactory resolution. Not to mention, you're handling of it took all the stress off me." A couple of weeks ago we assisted a young person to leave a toxic work environment with a payout. This is an email from that person's parents: Many thanks to you for your support of [name] in his recent case with [employer’s name]. As parents, we were always hopeful of a just outcome. We were encouraged by your initial opinion that he had a 'good case'. In turn, we were able to buoy [name] in his hope for a justified, reasonable and equitable outcome. You should be aware that [name] initially contacted another firm to help him in this matter and he quickly realised that they did not offer him the confidence that he needed in this matter. We searched options for him and suggested he contact you mainly because of your professional and informative web site but, also, because of your 'no win no fee' option. [Name] was also impressed by your initial response to his 'phone call. His feedback to us was that he felt very confident with your presence and advice at the mediation meeting. You might be pleased to know that [name’s] confidence and aspirations have improved dramatically in the last three days since resolving his case. He is already confidently planning his future. (something that was inconceivable a week or so ago). The increase in his self esteem and confidence, following the help you provided at the mediation meeting, must not be underestimated. He now has a much better understanding of his worth and abilities and , he will be a better person for that experience. Thank you on his behalf. We hope you will keep up the good work to benefit all those employees who, either don't understand their rights or, don't realise how badly some employers will exploit them. Best wishes,...
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